Shipping policy
Shipping Policy
Thank you for shopping with us. We strive to process and deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding public holidays.
- During peak seasons, promotions, or special events, processing times may be extended.
Shipping Methods and Delivery Times
Estimated delivery times:
- Standard Shipping: 2–3 business days
- International Shipping: 7–21 business days
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs processing, or carrier delays.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery location
- Order weight and dimensions
- Selected shipping method
Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer unless otherwise stated.
Shipping Restrictions
We currently ship to select countries and regions. If shipping is unavailable for your location, you will be notified during checkout.
Certain products may have additional shipping restrictions due to size, weight, or local regulations.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged:
- Contact us within 7 days of the delivery date.
- Provide your order number and any relevant information or photographs.
- We will work with the shipping carrier to investigate and determine an appropriate resolution.
Delays
While we make every effort to meet estimated delivery times, we are not responsible for shipping delays caused by carriers, customs authorities, weather conditions, or other circumstances beyond our control.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Email: info@leabai.com